SHIPPING & PAYMENT

SHIPPING & DELIVERY

We offer FREE STANDARD SHIPPING to Canada on orders over $75, and to USA on orders over $100 for our individual customers. No promo code needed! Please note that retailers, wholesalers, and other distributors must meet a minimum order of $250 to qualify for free shipping. We are proud to ship via:

Canada Post: www.canadapost.ca
Canpar: www.canpar.com
DHL: www.dhl.ca

Processing Time -  All orders are generally processed for shipment within 2 business days, Monday to Friday, 9:00AM - 5:30PM PST.

Expected Shipping Delivery Times in Canada -

Expedited Parcel™: 2 - 9 business days
Xpresspost™: 1 - 2 business days
Priority™: Next Day
Canpar: Varies

Expected Shipping Delivery Times in USA -

Small Packet™ USA (tracking not available): 7 - 10 business days
Tracked Packet™ USA: 7 - 10 business days
Expedited Parcel™ USA: 4 - 7 business days
Xpresspost™ USA: 2 - 3 business days
Priority™ Worldwide: Next Day
DHL Express Worldwide: Next Day

Expected Shipping Delivery Times Internationally -

Small Packet™ International (tracking not available): 8 - 15 business days
Tracked Packet™ International: 8 - 15 business days
Xpresspost™ International: 4 - 7 business days
Priority™ Worldwide: 2 - 3 business days
DHL Express Worldwide: Varies

The above-mentioned delivery periods are approximations and do not guarantee delivery if there are challenging weather conditions or circumstances out of our control. If you are in any doubt or you have a special request please contact our Customer Service, our team will be able to advise and may be able to offer alternative solutions. Once parcels have been picked-up by the courier companies, we are unable to make any changes to shipments.

Tracking - If you do not receive the tracking number of your order or your tracking number does not work after 72 hours of receiving your shipping confirmation, you may contact our Customer Service. Please indicate your Name, Phone Number and Order Number. Track your order online at: 

Canada Post: www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber
Canpar: www.canpar.com/en/track/tracking.jsp
DHL: www.logistics.dhl/ca-en/home/tracking.html

Backorders - If there is an item on your order which is currently not in stock, we will let you know so that you can decide whether you would like the order shipped complete or if you would like us to ship the bulk of the order right away and the backordered item later. Please note that you are responsible for all shipping costs unless your order qualifies for free shipping.

PAYMENT POLICY

Accepted Methods of Payment

• Credit Card (Visa, Master Card, American Express) 
• Check/Money Order 
• PayPal 

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Please note that for international orders, customers will be responsible for any applicable duties and taxes as determined by the destination's customs authority.

CONTACT US

If you have any additional questions, please contact us here and we'll try and answer your questions as soon as possible.